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Certificate III in Business

Driving efficiency, enhancing productivity, and fuelling growth to thrive in today's competitive landscape.

About the qualification

Our BSB30120 Certificate III in Business qualification is designed to prepare individuals for varied roles across different industries and environments while exercising professional judgement. Throughout the program, students should develop a broad range of competencies and learn to apply them with discretion and relevant theoretical knowledge.

Upon successfully completing this nationally recognised qualification, students should be able to: 

  • perform day-to-day business activities and essential business activities across a range of industries 

  • use enhanced workplace communication and customer service skills 

  • identify safe work practices and how to work safely in a business environment.


Successful completion of the BSB30120 Certificate III in Business may lead to employment opportunities, including: 

  • Administrative Assistant 

  • General Clerk 

  • Customer Service Representative.

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.


This qualification can be completed up to thirty-six months, dependent on the student's experience, Credit Transfer (CT) or Recognition of Prior Learning (RPL). Apply for CT or RPL during enrolment.


This course may be delivered through face-to-face, online, or work-based training. We use a range of assessment methods for this qualification, including: 

  • short answers

  • projects 

  • activities 

  • workplace observation

  • observation in a simulated workplace.

Units of Competency

This qualification consists of 13 units of competency, as shown below. Please call J2S Training Solutions for enquiries about customisation and contextualisation. 

(C) – Core unit; (E) – Elective unit

Apply critical thinking skills in a team environment (C)
Support personal wellbeing in the workplace (C)
Participate in sustainable work practices (C)
Use inclusive work practices (C)
Assist with maintaining workplace safety (C)
Engage in workplace communication (C)
Deliver and monitor a service to customers (E)
Process customer complaints (E)
Organise personal work priorities (E)
Use business software applications (E)
Use digital technologies to collaborate in a work environment (E)
Assist with customer difficulties (E)
Advise on products and services (E)

Student Requirements

The following will be required for the enrolment process:

  • Unique Student Identifier (USI)

  • verifiable identification documents

  • completion of the LLN assessment.

Please visit to create your USI.

Students will require access to appropriate technology and internet if the materials are delivered online.


This nationally recognised qualification is delivered and assessed by J2S Training Solutions Pty Ltd, RTO ID 90940, ABN 66 107 687 196. This training will deliver skills and knowledge to the industry standard but does not guarantee a job. We tailor training for people from diverse backgrounds, including those with a disability.


This course is available on a fee-for-service basis at $6,000 per student. Should you require an RPL assessment, please contact us for fees and arrangement. 


This program is subsidised by the Queensland government, under the Certificate 3 Guarantee Program. The following Student Co-Contribution fees apply, varying based on student eligibility status:

  • Concession: $19.50 per qualification

  • Non-concession: $39 per qualification

To to be eligible for funding, students must be:

  • Queensland residents

  • aged 15 or older and not currently attending school

  • Australian/New Zealand citizens, Australian permanent residents (including humanitarian entrants), or temporary residents on the path to permanent residency

  • not already holding or enrolled in a certificate III or higher qualification (excluding school and foundation skills training).

Fee exemptions may apply and is conditional on the Government Policy and Funding Arrangements, subject to eligibility. By undertaking this qualification subsidised by the Queensland government, you will no longer be eligible for another government subsidised place in that same program. For more information please visit


  • Extension/Suspension Fee (administration charges): $50  

  • Replacement of Testamur/statement of attainment/Qualification Certificate: $50  

  • Repeat of unit (Third attempt onwards Per unit): $150  

  • RPL and RCC assessment: Contact us for a quote  

Please note: courses fees and additional charges may change from time to time, please check with J2S Training Solutions staff for updates. 

J2S Training Solutions does not accept upfront payments of more than $1,500. If a student's fee is more than this amount, the support of a flexible payment plan will be offered to students. 

Victoria B

BSB40520 Certificate IV in Leadership and Management

“I highly recommend J2S Training Solutions to anyone going to the journey of enhancement their education. They always there to support me in many ways from student support to my very accommodating Trainor! Thank you to all your help and all the best!“
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