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Certificate II

in Business

Our BSB20115 – Certificate II in Business qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context.

Typically, these individuals generally work under supervision. Upon successfully completing this nationally recognised qualification, you will be able to:

  • Develop personal management skills;

  • Contribute to safe work practices of self and others; and

  • Work and communicate effectively in a business environment.


Successful completion of the BSB20115 – Certificate II in Business, may lead to employment opportunities, such as:

  • General Clerk;

  • Office Junior; or

  • Customer Service Assistant.

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.


Unique Student Identifier, photo identification and meet the language, literacy, and numeracy requirements. To participate in nationally recognised training you will also need to have a Unique Student Identifier (USI). If you do not already have one we will gladly help you to create your own, which you will be able to use for all future training. If you wish our registered training organisation (RTO) to obtain a USI on your behalf, this will need to be indicated on the enrolment form provided. Alternatively, you can create your own USI. To create your own, simply click onto the link below:​


We use a range of assessment methods for this qualification, including:

  • Short answers;

  • Projects;

  • Activities; and

  • Workplace Observation or Observation in a Simulated Workplace.


The training program includes 38 hours of industry / work placement.


This qualification can be completed in six months. The volume of learning offered by our organisation may vary per student depending on their existing skills and knowledge. More experienced students are likely to complete at the lower end of the volume and less experienced at the higher end.

On average students are required to study a minimum of 25 hours per week consisting of Online Assessments, Self-Directed Study and some Face to Face classes. Each student will be provided with a course delivery schedule including the location of Face to Face classes.

Units of Competency

  • BSBCMM201 – Communicate in the workplace (E)

  • BSBWOR203 – Work effectively with others (E)

  • BSBCUS201 – Deliver a service to customers (E)

  • BSBWHS201 – Contribute to the health and safety of self and others (C)

  • BSBITU201 – Produce simple word processed documents (E)

  • BSBITU203 – Communicate electronically (E)

  • BSBCMM101 – Apply basic communications skills (E)

  • BSBIND201 – Work effectively in a business environment (E)

  • BSBINM201 – Process and maintain workplace information (E)

  • BSBLED101 – Plan skill development (E)

  • BSBWOR202 – Organise and complete daily work activities (E)

  • BSBWOR204 – Use business technology (E)

(C) – Core unit; (E) – Elective unit

Fees & Charges


This training is subsidised by the NSW Government.

  • Exemption: $0

  • Concession: $160

  • First Qualification: $880

  • Second Qualification: $1,050

The fees for the course will vary based on the eligibility criteria. For more information please visit


If you are ineligible for government subsidised training, or would rather undertake this course on a fee-for-service (FFS) basis, the cost to undertake this nationally recognised qualification is:

  • $2,000

  • J2S Training Solutions does not accept upfront payments of more than $1,500. If a student’s fee is more than this amount, the support of a flexible payment plan will be offered to students.


We're here to help you, every step of the way.
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